Internet of Things Archives

Cloud, Customer Service, Fail, Hardware, Legal, Maintenance, Other Products, Other Sites, Web Stuff

Logitech demonstrates the power of the cloud and cops a bloody nose

By Steve Johnson 13 November 2017, 10:13 am 13 November 2017 itemprop="discussionURL"6

I’ve been a pretty satisfied customer of Logitech products for some years. The mice, keyboards, webcams and 3D controllers (branded as 3DConnexion) I’ve used have generally been well designed, well built and long-term software support has usually been very good (with an exception or two). So it’s with some regret that I have to report them as an example of what not to do in customer service. Logitech recently sent this email to customers of its Harmony Link universal remote control: This is an important update regarding your Harmony Link. On March 16, 2018, Logitech will discontinue service and …

Autodesk, Fail, Fun, Rental, Subscription, Tip, Web Stuff

Hot tip for Autodesk

By Steve Johnson 21 April 2017, 5:12 pm 21 April 2017 itemprop="discussionURL"10

Hey Autodesk high-ups, I’m sorry you’ve been having so much trouble persuading your customers to throw away their perpetual licenses and throw themselves on your perpetual mercy. It’s clearly difficult to persuade technical types to do dumb things like rent your software at enormous and ever-increasing prices. I feel for you. But there’s an answer. Find dumber customers. Lots of them. And fast, before the stock market notices that you’re no Adobe and we’re not buying it. Sorry, I mean not renting it. Look no further! Simply buy this company, discard the product when you’re bored with it (you’re very …