Totally abysmal customer service from Autodesk

I’ve been dealing with Autodesk in various ways for 23 years and have had a variety of experiences as a result; some good, some bad. The provision of the license codes needed to keep AutoCAD running has historically been pretty good. No longer. I’m currently going through the worst Autodesk customer service experience in my career. I’ve been trying for many weeks to obtain a few codes, without success.

I’ll spare you the details for the time being to give Autodesk one last chance to come good. For now I’ll just say that a combination of restrictive policies, inflexibility in the administration of those policies and downright incompetence has left Autodesk’s Subscription service looking very poor indeed. It’s a shocking abuse of legitimate customers; something that pirate users don’t have to put up with.

Autodesk Asia Pacific Product Registration & Activation Centre, your efforts to date have not been anywhere close to adequate. Get your finger out and start providing some customer service. If you can’t do so, escalate it to someone who can. Now. Before I let on how I really feel.

Update: I would just like to clarify that I have no problem with the service provided at a dealer level.

One Comment

  1. i concur. dealing with autodesk is akin to dealing with colon cancer. you don’t want to unless you absolutely have to, and when you do, it’s painful.

    they know they have us over a barrel because of a lack of real competition so we all pay the (very high) price.

    one suggestion: stop upgrading!
    if we all say NO, then they’ll HAVE to come around. releasing products before they’re ready and bewildering licensing rules are just a couple of their serious issues.

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