I just tried out the new discussion groups to see if anything has been fixed. After entering my password (yet again), instead of placing me back in the discussion groups with my 100-topics-per-page settings, I was transported to the main Autodesk page and given the chance to provide feedback. I was informed that a new browser window would be opened, and then… nothing. I waited a while, but still nothing. Or so it seemed. Actually, the new browser window appeared behind my existing browser window, so I found it eventually. I clicked on it, it opened another, bigger window and the survey started. Here are the questions and my responses:
Which of the following best describes your primary purpose for today’s visit?
To see if the discussion groups are still broken
How often have you visited Autodesk.com in the past 6 months?
. 6 times or more
A question about my industry group that didn’t want to copy and paste…
Question is not relevant
Do you currently own an Autodesk product?
Are you planning to make a purchase decision related to an Autodesk product?
(I don’t know what choice to make here, none of them really fit. I’m on Subscription but that doesn’t mean I’m not involved in purchasing decisions; I am. I don’t know when the next purchasing decision will be, though. I picked:)
Which of the following titles best describes your role in your company?
. IT Manager
From which region are you accessing this site?
(Can’t you tell?)
. Australia / New Zealand / South Pacific
How would you rate your overall experience with Autodesk.com today?
. Very bad
(Actually, I don’t really know because because I haven’t yet got to the discussion groups I asked for, so I’m taking a wild guess based on recent experiences. I later checked the discussion groups and found that this was an accurate guess.)
Based on your best online experience, how would you rate www.Autodesk.com as a site that…
(Now, notice that is’s asking about my best online experience. I assume that would be best ever? Going back years, right? Before the recent update, then? OK, I’ll answer fairly based on that assumption.)
…is a reliable source of information that you trust?
9 Very Good
…leaves you feeling that your time was well spent?
8 Very Good
…helps you make well-informed decisions?
9 Very Good
…is easy for you to navigate?
…allows you to move rapidly to the information you need?
…enables you to find what you’re looking for?
…encourages you to return?
…meets or exceeds your expectations?
…you would refer to others?
…has content that is relevant to the purpose of your visit?
…gives you the amount of detail you need?
…covers the range of information you need?
…enables you to identify and contact the right people?
0 Very bad
…provides a positive interactive experience?
8 Very Good
…enables you to help yourself?
7 Very Good
That’s the end of that section, the progress bar is half-way though, so I go to the next section, which I assume is going to ask the same questions based on my worst experience. Oops, no it’s not! The survey is over! Thanks for playing.
Now you know. So, if in a few weeks somebody from Autodesk refers to “survey results” that supposedly show how well the recent update went down with users, point them at this post. I gave high marks for some of my responses, but I wasn’t being asked about my experiences after the recent update. I was being asked about my best experiences, which is altogether different.
This sort of thing is why I never take survey results from anyone at face value. I always insist on seeing the full details, otherwise I will give such results no credit at all. No details, no point.