It goes without saying that any company that intends to win at CAD on the Cloud had better be pretty darn good at doing Internet stuff. So, does Autodesk qualify?
There’s a poll on the right and your comments are welcome.
I’d have to vote meh.
Site graphics are great, and they ought to be since that’s Autodesk’s job, after all.
Content is OK, but sometimes late up , such as current-year-attendee data for AU (AU Networking) being unavailable until the event is started or even over.
Downloads still tend to fail at the file cleanup stage. That makes beta testing kind of rough.
And the search engine is abysmal. I use Google and get my answers generally on the first page of hits, while the on-site engine feeds me page after page of useless misses – even if I type in the known title of a kb document. Though that beats the day that I searched for “corrupt profile” and the first 3 pages of “hits” were links to porn spams on the discussion groups!
And how are things in the discussion groups? I gave up on them a year or so back.
FYI we’ve been working on improving our search functionality on the site. Try this out: http://usa.autodesk.com/adsk/servlet/u/bsearch/results?siteID=123112&catID=18297903&qt=corrupt%20profile
It’s our new search engine on the US site. Note you can also select the source of results (3rd dropdown on the filters). Any questions hit us up on Twitter at @AutodeskCare.
I find AutoDesk’s website to be extremely slow at times.
Customers - how would you rate your overall satisfaction with Autodesk?
Customers - how would you rate your overall satisfaction with your Autodesk reseller?
Resellers - how would you rate your overall satisfaction with Autodesk?
How good is Autodesk's customer focus?
What is your relationship to Autodesk?